Return&Exchange
We accept refund or exchange or the following reasons:
1. Shipping errors
2. Damaged or worn goods
Refund:
Return your products, send an e-mail to us after within 2 days after your receive your order and give us the reason you want to return your order. Only your reasons accord with our return policy, we will refund your money.
You must return your products with new and unused condition within 3 days after you receive your order and with all tags attached. You must send you return order tracking number to us and after we receive the return order we will refund you payment. In such cases, we will lose the initial cost of shipping to you. So, unfortunately, we won't offer to pay the return fees. Refund will be made in the same form in which payment was received and may take up to 15 business days after receipt of the goods. The customer is responsible for return shipping fees and 15% refund handle fee.
Exchanges:
We will accept exchanges for a different size or color within 7days of the original order dispatch date. Please contact us with your Order ID. If you would like to exchange items to a different style, you would have to return your initial order and place a new style order you prefer.
You must contact us before sending the items back. All items sent back to us must be in their original condition not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
We do not charge the shipping fee of exchanges. You will be responsible for the return postage and the shipping and handling cost of exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.
Shipping
Over 90% countries can own our free shipping.
AU,AT,BE,CA,CN,DK,FI,FR,DE,HK,IT,JP,KR,LI,LU,MO,MY,NL,NZ,NO,PT,SG,ES,SE,CH,TW,TH,GB,US these countries can own our free shipping
We use UPS,DHL And EMS Post Express Courier International to delivery all orders
http://www.ups.com/
http://www.dhl.com.hk/en.html
http://www.ems.com.cn/english-main.jsp
with the tracking number we offer. Usually you can receive your parcel in 7-9 working days.
All delivery times and dates are only provided as approximate estimates and given from the time of dispatch, and NOT from your order date.
It is your responsibility to ensure your correct contact details that will be sent over to the courier company. If we are required to redirect the shipment, any associated costs as may be applicable shall be your responsibility.
We are not responsible for any lost, stolen or damage to your order in transit after your order is handed over to the courier company.
You can track your shipment online from EMS Post Express Courier International website www.ems.com.cn choose the language "english" track it.
Note:
1. If you ask other person to help you to receive your order, he/she must sign in with your name. Only this can be deemed to be the rightful recipient of the order or you will bear any loss by yourself.
2. All orders address must be the same with the credit card or paypal address. If you wish that we delivery your order to different address, you should use credit card or paypal address to send us an e-mail and tell me the delivery address. If your billing address is a P.O. Box, you must provide us with a physical address by email in order for us to ship your merchandise. We don't ship to P.O box address and require an adult to sign for the order.
